We are looking for a Regional Lead to join our Customer Support Leadership team. This person will play a primary role in actively reducing customer friction across our products. Let’s build cities for people, not cars together!
Your daily adventures will include:
Lead a large team of inhouse and Supplier people in pursuit of our Customer Support Purpose
Providing customer experience feedback to the business so we can improve our products and services
Solving customer issues and making it feel easy so customers continue to use our products and services
Offering cost-efficiency – giving us financial credibility
Delivering high levels of stakeholder engagement – giving us the credibility to influence the customer experience
Lead a team of Senior Team Leads
Liaise with our outsourcing suppliers in order to drive performance and expansion strategy
Be a role model leading our support readiness for existing and predicted challenges and share ideas to decrease the workload and improve the quality & speed of Bolt’s customer support
Contribute to your peer’s success through collaboration, creativity, and giving critical constructive feedback
Identify problems and opportunities to support our purpose and then initiative, own, and contribute to solutions
Ensure your people are highly engaged
Drive clarity of purpose to ensure your people understand their purpose and how it aligns with Bolt’s success
Drive a diverse and inclusive environment to ensure all of your people know their opinions matter
We are looking for:
Drive – our leaders are hard-working, able to tackle large challenges with enthusiasm
Intelligence – our leaders are able to learn and solve new problems – they can troubleshoot logically, create scalable and repeatable processes
Integrity – our leaders are respectful, ethical, and trustworthy
Empathy – our leaders can relate to our Customers and their colleagues, they seek to understand different views
Coach-ability – our leaders actively seek out, listen to and act on constructive feedback
Team players – our leaders collaborate openly and contribute to each other’s success
Humility – our leaders don’t need to be the smartest in the room, or be right – they seek out the best decisions and solutions always putting Bolt and the Team ahead of their own ego
Growth mindset – our leaders coach their teams for success, they understand learning from mistakes makes us better Leaders
Apply via :
bolt.eu
