ROLES & RESPONSIBILITIES
Handing activities at the reception desk and redirecting calls to the specific contact of interest internally.
Cold calling and generating leads in collaboration with the Sales team.
Scheduling and coordinating appointments for the Sales team
Sending quotations in the specified format to clients as per the instructions from the relevant team members.
Following up on the quotations sent to convert the quotations into orders.
Feedback handling by conveying client concerns and recommendations to the relevant team members.
Generating reports on the current quotations and the status during the regular team meetings.
Sending samples to the client and following up on correction and final approval.
Liaise with the dispatch team for delivery schedules.
Attending to complaints and directing them to the relevant persons/departments.
Preparing documents for tender/ contract pre-qualifications.
Preparing documents and submission of tenders.
Following up with the clients and checking if the quality of service and goods offered met the requirements/ client expectations.
Cultivating and nurturing positive customer relationships to foster loyalty and instill a sense of trust in the brand.
Investigating and resolving customer issues or complaints by diligently identifying the underlying cause, presenting suitable solutions, and following up to ensure a successful resolution including engagement of other concerned team members.
Awareness of the company products to effectively respond to client questions.
REPORTS
General reports:
Daily activity log.
Call receiving register – recording calls details i.e. Name of person, to whom, reason for the call (new inquiry, general inquiry, product inquiry, quotation inquiry, negotiation inquiry, delivery inquiry, complaints).
Quotation and conversion report give a report every day on the quotation sent and follow up.
Visitors report: Visitor names; dates; Visited departments; reason; time of visit; remarks.
Sample stocks report to be given on monthly basis.
Sample movement report have a record on sent samples; recipients, Delivery confirmations, Sample returns etc
DESIRED QUALIFICATIONS & EXPERIENCE
Qualification:
Degree or Diploma in Customer Relations Management or Business administration.
Thorough understanding of customer support
Experience:
At least 3 Years Experience in the field or similar field (Apparel and Garments Industry) is a preferred.
Experience with report preparation.
Apply via :
www.careers-page.com
