About this opportunity!
We are now looking for a Support Engineer that will provide Charging System technical service and support to our customers. In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks. You will support different nodes problems and troubleshooting’s in live customer networks.
The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.
As there are no distinct borders between the areas, you will need to be flexible and master more than one area. You are expected to travel internationally and work in different cultural environments. The technical development is rapid, and you are responsible for continuously keeping your competence and skills up to date.
Working as a support engineer will require a broad knowledge within telecom and Datacom, covering both hardware, software and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson. The role more than often requires you to tackle big responsibility and it is important that you can work independently.
What You Will Do
Handle customer issues
Handle dedicated support
Handle Software Update Management (SUM)
Mentor Remote Service Gateway (RSG)
Provide technical Reports to your internal and external stakeholders
You will bring
Education: Bachelor level, in engineering (IT, Telecom)
Experience requires: 1 – 5 Years
Domain experience: BSS (Charging System different nodes)
Negotiation & argumentation skills
Planning & organizing skills
Delivering results & meeting customer expectations
Presentation & communication skill
Working with people
Applying expertise & technology
Knowledge Sharing skills
Root cause analysis skills
Good writing and reporting skills
Influencing skills
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what’s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
Apply via :
.com
