You are responsible for the execution of Wasoko’s Financial Services collection strategy in the contact centre. You will be responsible for the timely collection of outstanding debts as per agreed terms and limits..
Location: Wasoko Contact Centre HQ
Reporting into: CS Lead with a dotted line to FS Manager
Key Responsibilities
Monitor credit accounts to identify any outstanding invoices.
Daily follow-up of overdue invoices through phone calls and reminders
Developing Pay Plans / Promise to Pay database with consistent follow-ups
Conduct customer education to all new and existing clients to ensure adherence to Wasoko credit terms and communicate any changes in policy
Handle all customer and agents complaints or support needs within the credit portfolio
Provide customers with their correct account details e.g. balances, account numbers etc.
Update account status records and report on collection efforts and activities
Record information about the financial status of customers and the status of collection efforts in the company’s systems
Any other duties may be assigned
KPIs
Ensure collections are in line with set targets.
High Collection Effectiveness Index
High Collection Percentage
Desired Skills and Experience
Possession of a Diploma in any field from a recognized institution with at least 1-2 years experience in a Collection/Credit or Sales environment (Knowledge of BNPL procedures will be an added advantage)
Familiarity with laws related to debt collection
Demonstrate good customer service skills while dealing with customers.
Excellent written, verbal, active listening and phone communication skills.
Strong analytical & negotiation power, good problem-solving skills and ability to achieve set targets.
Apply via :
wasoko.breezy.hr
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