Requirements & Skills
Excellent verbal and written communication skills
Ability to think fast and logically
Professionalism and dependability
Willingness and ability to learn and adapt fast to work requirements
Ability to maintain stable performance under pressure or opposition
Willingness to travel both locally and internationally
Customer focus
Good understanding of Linux and Windows operating systems
Excellent presentation skills and ability to demonstrate the workings of ERP software
Knowledge in cloud computing and associated platforms and technologies
Knowledge and good understanding of databases such as MySQL, PostgreSQL, Ms Server, Oracle etc
Skills and interest in internet research
Graduate in IT, BIT, Computer Science, or related discipline
Key Responsibilities
Providing comprehensive and accurate product information to customers
Conducting comprehensive software demos to customers
Gathering customer requirements and understanding their specific needs
Deploying and configuring application instances and training customers
Creating content around company’s solutions and managing email campaigns
Providing proactive software support in person, via telephone and internet
Creating different types of SQL reports using Fast Reports & Crystal Reports tools
Providing Preparing software technical documentation and user guides
The Customer Success Trainee will be expected to fulfil additional duties as assigned
If you are passionate about tech and find satisfaction in solving problems, please email your cover letter and resume to hr@hanmak.co.ke with the subject ‘Customer Success Trainee’’. Application deadline: 15th June 2023
Apply via :
hr@hanmak.co.ke
