They are seeking a highly motivated and experienced Customer Success Manager to join their team in Kenya. This role is critical in driving our business growth and expanding our market presence in the region.
The ideal candidate for this role should be able to contribute to building relationships, implementing new programs that will increase your business’ revenue potentials and minimize churn rates.
Roles And Responsibilities
Build and maintain strong relationships with clients that last beyond any one project
Build customer loyalty and reduce churn rate
Establish clear client retention goals
Provide support to clients as they transition from sales prospects
Process milestones for the clients and employees to work toward
Assist customers with setting up and navigating programs or software
Promote the value of the product
Upsell services and products with the brand image
Promote value through customer experience
Assist in creating training courses and educational materials
Review customer complaints and concerns and seek to improve the customer experience
Requirements
Bachelor’s degree in Business, Communications Marketing, or a related field.
Minimum of 4 years of experience in Customer Success, with a proven track record of achieving sales targets
Proven work experience as a Customer Success Manager or similar role
Experience working with brand image and promoting value through customer experience
Exceptional ability to communicate and foster positive business relationships
Technical skills required, as they relate to the use of the product or services
Accountability and personal organization are essential
Experience in managing a diverse group and training each according to company standards
Apply via :
piposoft.zohorecruit.com
