Key Responsibilities:
Customer Engagement:
Build and maintain strong relationships with our customers, serving as their primary point of contact during their Kubicle journey.
Onboarding and Training:
Guide customers through the onboarding process, providing training and assistance to help them get the most out of our platform.
Customer Support:
Report customer inquiries, issues, and concerns promptly to our customer support team, ensuring a high level of customer satisfaction.
Feedback Collection:
Proactively gather customer feedback to identify areas for improvement and relay this information to the appropriate teams.
Data Analysis:
Analyze customer usage data to identify trends and opportunities to enhance customer success.
Documentation:
Maintain accurate records of customer interactions and track customer success metrics.
Collaboration:
Work closely with cross-functional teams, including Sales, Marketing, Content and Product, to align customer success strategies.
Qualifications:
Bachelor’s degree or equivalent work experience.
Previous experience in customer success, account management, or a related field is preferred.
Strong communication and interpersonal skills.
Proven ability to manage and prioritize multiple customer relationships effectively.
Analytical mindset with the ability to derive insights from data.
Self-motivated, proactive, and able to work independently.
Knowledge of elearning is a plus.
Apply via :
apply.workable.com
