Customer Success Executive (Humanitarians)

Key responsibilities:

Identify sales prospects and opportunities in the Humanitarian Sector, produce leads and book appointments with emphasis on high quality leads.
Offer solutions based on clients’ needs and capabilities
Developing creative pitches and propositions and follow up with existing clients
Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made.
Following up on new leads and referrals to conversion.
Communicate new service opportunities, special developments, information, or feedback gathered through field activity to appropriate Learning and Development Advisor.
Spending almost 80% of the workday communicating with potential clients.
Contacting potential or existing customers to inform them about our training programs and seminars using scripts
Conducting Learning Needs Assessment to understand customer/key organizations training requirements.
Handling customer grievances to preserve the company’s reputation.
Participate in marketing events such as seminars, trade shows, and telemarketing events.
Ensuring that sales quotas are met.
Other duties as assigned.

Qualifications and Experience

Degree in Community Development, Social Work, International Development or related.
Certificate in Sales and Marketing
Knowledge of Digital Marketing
At least 2 to 3 experience working with or offering services to Humanitarian organizations.
Knowledge of how NGOs and International Organizations work.
Eloquent and customer-oriented
Masterly of English with Clear Communication Skills
Great interpersonal, communication and presentation skills
Advanced skills in MS Office, PowerPoint, and Excel
Cool-tempered with perseverance and the ability to handle rejection
Experience in selling training programs and seminars/events
High-level understanding of computer technology
Ability to learn about products and services and describe/explain them to prospects
Outstanding negotiation skills with the ability to resolve issues and address complaints

Your application should be sent to hr@indepthresearch.org on or before CoB Thursday, 13th July 2023 in PDF FORMAT ONLY. Quote the JOB TITLE on the subject of your email

Apply via :

hr@indepthresearch.org