Overview:
The Customer Success Executive is responsible for leading the agent acquisition (sales) and customer success teams at Agencify. This includes developing and executing agent acquisition and customer success strategies that drive revenue growth and ensure customer satisfaction. The Customer Success Executive is also responsible for managing the acquisition and customer success teams, building, and maintaining relationships with key stakeholders in the independent insurance industry, and monitoring key metrics related to acquisition and customer success.
Responsibilities:
Develop and execute acquisition and customer success strategies that drive revenue growth and ensure customer satisfaction
Manage the acquisition and customer success teams, including hiring and training new team members, setting acquisition goals and targets, and monitoring performance
Build and maintain relationships with key stakeholders in the independent insurance industry, including agents, insurer (carrier) partners, and industry associations
Attend industry events, conferences, and trade shows to network and build relationships
Monitor and analyze key metrics related to acquisition and customer success, including revenue growth, customer satisfaction, customer retention, and other performance indicators
Work closely with other departments, including product, marketing, and operations, to ensure that the platform is meeting the needs of agents and delivering value to customers
Develop and maintain a deep understanding of the insurance industry and the competitive landscape
Stay up-to-date with emerging trends and best practices in acquisition and customer success
Requirements:
Bachelor’s degree in Business, Marketing, or related field; MBA preferred
Minimum 2 years of experience in acquisition or customer success leadership roles, preferably in the insurance or financial services industry
Proven track record of driving revenue growth and customer success in a high-growth, fast-paced environment
Strong leadership skills with the ability to inspire and motivate teams to achieve goals and targets
Excellent communication and interpersonal skills with the ability to build and maintain relationships with key stakeholders
Strong analytical and problem-solving skills with the ability to analyze data and make data-driven decisions
Ability to thrive in a dynamic, fast-paced environment with multiple priorities and competing demands
Apply via :
turnkeyafrica.bamboohr.com
