Job Overview
You will be responsible for providing an inspiring and delightful experience for our customers.
Responsibilities
Delivering efficient and friendly responses to customer inquiries and build our brand via our text-based chat platform
Responding to customer inquiries via Social Media platforms like Facebook, Twitter, Instagram & Google Play
Escalating customer feedback and IT issues to help improve our product
Qualifications
Higher Education Qualifications in Business/Client Service/Customer Service/Marketing
Passionate about customer service
Highly entrepreneurial – comfortable with ambiguity and taking initiative
Excellent collaborator and team Player
Excellent communication skills, both oral and written
Good grammar, spelling and punctuation
Good typing speed (ideally above 45 wpm)
Previous experience in Customer Service in Finance related company is an added advantage
NOTE: The ideal candidates are extremely flexible with scheduling e.g. shift working, working on weekends and occasionally holidays.
Typing Speed Test- Please follow instructions below
You are required to take an online typing speed test through the link below
Go to http://www.typingtest.com/ to complete a type speed test.
On the left, select English, 1 minute, and Aesop’s Fables.
Click the green “Start Test” button.
Please upload a screen shot of your typing test results as part of your covering letter.
