Responsibilities for the Customer Services & Public Relations Manager Job
Develop, jointly with the Commercial and Finance Manager, approved customer service charter, strategies and operating plans that reflect the long-term corporate goals and priorities of the company.
Create a communication system that transcends between the company and customers to evolve a conducive working atmosphere;
Ensure the fostering of good working relationships with customers by providing good service in a timely manner;
Train personnel on public relations;
Undertake public awareness campaigns on various customer service and public relations.
Identify and create a rapport with relevant pressure groups
Build good publicity through participation in community initiatives and feature articles in the media;
Keep an up to date register of customer details
Develop and implement company policies on customer service and public relations
Customer Services & Public Relations Manager Job Qualifications
B.Com (Marketing) or B.A International Relations and Diplomacy, B.A in Social Sciences (Sociology, Economics, Criminology, Political Science, Development studies etc) or Degree in Water /Waste Water Technology or equivalent
Postgraduate Diploma in Public Relations or journalism or equivalent from a recognized institution;
At least five (5) years relevant experience, 3 of which at a management level
Relevant Computer Software Packages;
Report writing skills;
Management and supervisory skills;
Customer handling/care skills;
Knowledge of Water Sector Reforms
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