We are looking for a Customer Services and Administration Representative to be responsible for implementing activities for our organization.
Responsibilities and Duties
You will be tasked with activities outlined in the job description below.
Receive, send, and record all phone calls, emails and SMS sent on behalf of and to the company.
Attracts potential farmers by answering product and service questions and suggesting information about other products and services such as Orchard management services.
Receive and record any complaints from farmers and other stakeholders and assign the action point to the responsible action owners and reviewers.
Provide current and any updates on payments and harvest; provide farmers statements.
Communicate any issues urgently to the business analytics manager.
Prepare, print and issue farmers statements on a regular and timely basis.
Update competitor and price matrix reports.
Work with Field technical officer to resolve any field, compliance and technical farmer related issues.
Participate in field team meetings, providing analysis of farmer complaints report on closures of the same
Any other duties assigned by the line manager.
Assist in filing activities in other departments on request.
Job Specification
A diploma in front office management course or any other business-related course.
A minimum of 2 years’ experience in customer services.
Excellent verbal and written communication skills.
Ability to remain professional and courteous with customers at – all times.
Excellent organization and leadership skills
Familiarity with office management procedures and basic accounting principles
Excellent knowledge of computer packaging
Knowledge of Kenyan labor and industrial laws
Qualified candidates, both Male and female are encouraged to apply to judith@olivado.com by latest 27th of October 2020.
Apply via :
judith@olivado.com
