Tetra Pak East Africa has an exciting opportunity for an experienced Customer Service Representative who will drive order Management and design handling operational performance within a assigned portfolio of customers and work on a continuous improvement approach towards process improvement opportunities.
The successful candidate will be based in Nairobi, Kenya and will report to the Customer Service and Design Leader.
What you will do
Act as the primary point of contact and provide information for the customer or market company relating to routine order placement, sales forecasting, design status, deliveries, invoicing and claims handling
Contribute to the successful delivery of the Order Fulfilment Packaging Material (OFPM) balanced scorecard
Represent OFPM within the Key Account teams
Take responsibility for the provision of standard pre-defined reports of performance measures
Oversee the completeness and quality of relevant master data inputs
Manage and co-ordinate the design process for new and modified designs
Maintain key records within Tetra Pak’s computer based business reporting systems
Control the order fulfilment process by managing customer requirements, and making recommendations on co-printing and cost savings, while ensuring optimized customer delivery of material OTIF ( On Time In Full )
Check customer requirements placed via the online portal to ensure smooth process flow
Manage forecasting modelling tools and programs
Facilitate sustainable volume growth.
Coordinate and resolve all sales and operational issues for the supply of packaging materials & additional materials.
Cooordinate delivery requirements through Shipping Supply Administration
Oversee and manage customer stocks in accordance with commercial policy and/or Service Level Agreement in addition to other business objectives
Coordinate packaging materials & additional materials claims with relevant personnel, and ensure effective communication of status and actions.
Liaise with the Claims coordinator in the organization of the recall, return and replacement of claimed materials as appropriate
Ensure compliance with all appropriate laws, policies and procedures
Participate in WCM activities and projects
We believe you have
Degree in Logistics, Supply Chain ,Social Science or Business administration.
2 years of experience as a Customer Service Representative
The ability to quickly gain a full understanding of customer operational needs
Strong business communication skills at all levels and disciplines; both written and oral
A high degree of accuracy in collating, checking and analysing data and information
Proficiency in MS office skills, with a working knowledge of relevant business systems (e.g. SAP,SALES FORCE) is a plus.
The ability to maintain an eye for detail in a pressurized working environment whilst maintaining consistency and courtesy
The ability to multitask while demonstrating time management/ prioritization skills
The ability to understand and work within defined processes
The ability to effectively negotiate solutions to sales and operational planning issues
The ability to work in a matrix organization aligned to account teams and specialist functions
A flexible working attitude
The ability to work effectively in a team environment
This job posting expires on 16th May 2024.
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