Overall Purpose:
The job holder will be responsible for maintaining a professional, positive manner when talking with customers in-person, over the phone or by email. They may also need to handle customer complaints and provide discounts, free products or additional services to preserve customer loyalty.
Duties & Responsibilities
Process customer’s invoices, delivery notes, and other related documentation paying attention to detail.
Answer incoming phone calls and assist customers with their inquiries or concerns. Resolve customer complaints or issues in a timely and efficient manner.
Meet or exceed performance goals, such as call handling time or customer satisfaction.
Keep current with company and industry-related information to ensure accurate information is provided to customers.
Identify and escalate complex customer issues to a supervisor or manager as needed. Follow up with customers to ensure their needs were met.
Perform any other duties assigned.
Requirements & Qualifications
Minimum certificate/diploma/degree in supply chain, logistics, or Business administration or a related field from a reputable institution.
Proven experience of at least 1 year in a similar role.
Proficient in using computer applications, ie, Word, Excel etc.
Excellent organizational and time management skills, with the ability to multitask effectively.
Strong attention to detail and accuracy.
Must be flexible.
Female candidates are highly encouraged to apply.
Available immediately!
Interested and qualified candidates who meet the above qualifications should send their CVs only, stating the position applied for (Customer Service Representative – Syokimau) as the subject to urhome1.hr@outlook.com by Saturday 14th December, 2024.
Apply via :
urhome1.hr@outlook.com