Role Description
This is a full-time on-site role as a Customer Service Agent located in Nairobi County, Kenya. The Customer Service Agent’s main responsibility is to provide excellent customer support and ensure customer satisfaction. They will handle customer inquiries and requests, solve problems, and maintain a positive customer experience.
Qualifications:
Customer Service Representatives, Customer Support, and Customer Satisfaction skills
Experience in providing excellent customer service
Customer Experience skills
Strong communication and interpersonal skills
Ability to handle customer inquiries and resolve problems effectively
Ability to work in a fast-paced environment
Attention to detail and strong organizational skills
Knowledge of healthcare industry is a plus
Bachelor’s degree in any field
Roles and Responsibilities:
Work in line with company policy to achieve set sales targets (above 80%) and outcomes within schedule in assigned active customers
Ensure retention of assigned customers
Work in line with company policy to achieve set sales targets and outcomes within schedule in assigned active customers
Prepare and follow up on territorial sales, forecasts on a weekly and monthly basis for active customers
Establish, develop and maintain positive business and active customer relationships
Reporting, tracking and resolution of active customer issues
Provide daily call reports, as well as weekly and monthly report of sales efforts to active customers in marked sales territory
Regularly follow up with active hospitals to ensure they sign up and are using the app to place orders
Resolve active customer complaints by investigating problems; developing solutions; preparing reports and making recommendations to management
Develop strategies for increasing opportunities to meet and talk to contacts in the medical and healthcare sector
Stay informed about activities of health services in assigned particular area
Expert level knowledge of department processes and product to serve as the first line of support in resolvong internal and external active and key customer issues
Perform other duties as assigned
Ensure all assigned KPIs are achieved.
Requirements
Interested candidates should possess a B.SC Degree/HND
1-2 years Key account and Customer Experience management experience
1-2 years experience in direct sales in the Pharma and Healthcare industry
Experience in the medical or Pharma industry is a plus
Skills and Abilities:
Good organizational skills and results driven
Highly self motivated
Highly analytical with drive for numbers
High level of professionalism
Result-oriented team player with exceptional motivation and interpersonal skills
Relationship management skills and openness to feedback
Excellent selling, communication skills
High proficiency in MS Office Suite
Must be able to prepare management reports and correspondence
Good initiative, time and stress management skills
Personal Attributes:
Have a deep desire to work in the startup industry
Sociable and friendly
Confident and Pleasant
Loves a Challenges
Apply via :
www.linkedin.com
