As a Customer Service Representative at HotelOnline, youll be the face of our company and the first point of contact for both our valued guests and hotel partners. Youll play a critical role in ensuring their satisfaction and loyalty, and will have the opportunity to make a real impact on their experience.
Key Responsibilities
Provide lightning-fast responses to customer inquiries via phone, email, and chat
Handle customer complaints and resolve issues with ease, always exceeding their expectations
Keep detailed records of customer interactions and transactions to ensure a seamless experience
Quickly identify and escalate priority issues to the appropriate department or manager
Continuously provide feedback to management on customer service processes and suggest improvements
Stay ahead of the game by staying up-to-date with company products, services, and policies
Meet and exceed performance metrics, such as response time and customer satisfaction scores
Processing and communicating bookings to hotel partners
Supporting Hotel Partners on any issues they might be experiencing with hotel software or guests
Share potential leads to relevant departments to help drive business growth
Requirements
Ability to learn fast and multi-task
Customer service experience, with a background in the hotel or travel industry a plus
Excellent communication skills that are both written and verbal
Ability to handle even the toughest customer situations with empathy and professionalism
Strong problem-solving skills and a keen attention to detail
Ability to work independently and as part of a team
Bonus points for additional languages such as French
Apply via :
line.zohorecruit.com
