About the position The Customer Experience Representative is responsible for interacting with ShopZetu clients and suppliers one-on-one on a daily basis, addressing concerns, making sales, and fielding questions. They are responsible for monitoring the look and feel of the brand across all our digital customer facing channels, managing customer complaints and ensuring that customers have a delightful shopping experience with ShopZetu as a brand. Skills and Qualifications
Outstanding phone and email etiquette.
Excellent Communication (Written and Verbal) and interpersonal skills
Excellent customer service skills.
Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service.
Positive attitude and willingness to learn
Able to thrive in a fast-paced, high-volume work environment
Strong leadership skills
Proactive in all responsibilities assigned.
Experience
At least 2-years previous experience in Marketing/Sales/Customer Experience Role.
Degree in Marketing, Sales/Communication
Digital Marketing/Social Media usage tools: Facebook, Instagram, Twitter and Pinterest.
Customer Data Analytics experience is a plus- Microsoft Excel, Power BI.
To apply for this position, send your CV with a cover letter to recruitment@shopzetu.com by December 10, 2021. The subject of your email should be “Customer Service Rep’’. Only shortlisted candidates will be contacted. ShopZetu does not charge for the recruitment process.
Apply via :
recruitment@shopzetu.com
