Key Accountabilities
Respond promptly to customer inquiries – face to face/telephone/email
Handle and resolve customer complain; ensure the issue is resolved to the customers satisfaction
Provide input for the daily/monthly/sales target report
Input for the sales/business growth opportunities and leads report (opportunities open/closed/in progress
Refer any complex requests and unresolved issues to the Bureau supervisor
Learn and be able to provide all company products/ services to clients.
Learn to use and operate all machines within your job scope
Obtain and evaluate all relevant information to handle product, service and delivery; Organize
workflow to meet customers timeframes.
Carry out customer verifications as required.
Process orders, forms and requests.
Follow up on customer leads
Provide feedback on the efficiency of the customer service process
Contribute to a positive and energetic environment
Qualifications
Should have at least 2 years of working experience in a similar position
Should be very vibrant, outgoing and possess great communications skills/ listening skills
At least a Diploma in any business-related Field/ a strong command of Microsoft Office
Attentive to detail and ability to work under minimum supervision
Interested candidates to send applications via hr@chapacopy.com by Friday 24th March, 2023.
Apply via :
hr@chapacopy.com
