Customer Service Officer/Underwriting Assistant General Insurance Legal Administration Analyst Head: People Experience

Job Description
The job holder will be responsible for enforcing underwriting controls to ensure quality underwriting and Business.
KEY RESPONSIBILITIES

Enforce underwriting controls
Ensure clean and accurate data capture
Timely preparation of quotations and follow up
Debiting of premiums and processing of policy documents within set timelines
Processing and checking of underwriting Documents
Issuing & signing of Motor Certificates and Yellow cards
Ensure that work is done within the set standards of service and TAT
Give quality customer service to all clients.
Safe keeping of security documents.
Daily scanning and indexing of mails
Initiating motor valuation and follow up
Adherence to the credit control policy
Follow up renewals and ensure maximum retention of profitable accounts  
Timely processing refunds and follow up
100% Adherence to the authority matrix
Ensure registry is fully maintained, orderly and up to date
 Ensure compliance of AML and PEP guidelines
Ensure cross sale and up sale opportunities are maximized
Perform any other duties as may be required by the management.

SKILLS AND COMPETENCIES

Underwriting skills and product knowledge
Customer service skills
Good Communication Skills
Computer Literate

QUALIFICATIONS (Academic, Professional, Experience)

Degree in a Business related course
Professional papers – ACII/AIK

Experience:

2 years’ and above   

Closing Date: 22 March 2023

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