JOB DESCRIPTION
Respond to customer enquiries on social media, live chats as well as phone calls.
Provide accurate,valid and complete information to customers upon request
Maintain a positive attitude and a desire to promptly resolve potential customer issues or complaints.
Welcome customers warmly and ascertain problem or reason for calling or visiting.
Ensure that the office is always clean and tidy at all times
File all receipts and documents
Cold calling potential customers and getting their details.
Complete projects related to content creation, and social media marketing
Assist in any other marketing duties.
KEY REQUIREMENTS
Degree in Marketing
Prior customer service/marketing is a plus.
Excellent computer skills
Social media marketing knowledge.
Attention to detail.
Desire to be proactive and create a positive experience for others.
Graphic design skills will be an added advantage.
Interested and qualified candidates should forward their CV to: careers@iiea.co.ke using the position as subject of email.
Apply via :
careers@iiea.co.ke
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