Customer Relations and Feedback:
Oversee receiving, printing and logging of orders from all platforms i.e. email, WhatsApp, calls, SENRI and hard copies.
Oversee accurate and timely processing of orders into invoices, delivery notes and quotations
Oversee clear communication between back office, warehousing, production and sales concerning stock availability.
Oversee clear communication between sales, credit and back office concerning the status of stock availability.
Internal and External Communications:
Oversee proper handling of communication relating to the company’s brand and any other company activities as may be required.
Oversee timely communication to customers/outlets and sales team of expected delivery delays or changes in delivery schedules.
Policy formulation
Set and update policies on order processing, route planning and customer care.
Client database administration:
Oversee maintenance of an up-to-date database of customer contacts i.e. names, numbers, contact person, location, etc. is maintained.
Staff Training:
Oversee staff onboarding and continuous training for back-office team.
Raising staff welfare and disciplinary matters with HR and other departments whenever necessary
Develop training programs and oversee training on Customer Service.
Order processing:
Oversee receiving, printing and logging of orders from all platforms i.e. email, WhatsApp, calls, SENRI and hard copies.
Oversee accurate and timely processing of orders into invoices, delivery notes and quotations
Oversee clear communication between back office, warehousing, production and sales concerning stock availability.
Oversee clear communication between sales, credit and back office concerning the status of stock availability.
Returns processing:
Accurate and timely processing of sales and market returns into credit notes
Delivery Support:
Ensure Distribution team are supported on queries and challenges faced during delivery.
Key Competencies
Good communication and interpersonal skills with the ability to pass on information clearly.
Strong customer service orientation that establishes a good working relationship with customers.
Excellent interpersonal and communication skills with ability to interact effectively with all levels of management and customers.
Comfortable with prioritizing & managing multiple assignments, Excellent planner, Diligence and High sense of details.
Academic / Professional Background
Degree in Business Management, Customer care, public relations, Logistics or relevant on the job experience.
At least six years’ experience in planning, back office, operations, customer service or logistics field,
Work experience
At least Three years’ experience in a supervisory position
Apply via :
www.linkedin.com
