Customer Service Import/Export Coordinator

JOB PURPOSE
Ensure high quality customer service by delivering targets, objectives and customer satisfaction. Pro-actively coordinate and manage our customer portfolio and build strong customer relationships within the  import/export CS disciplines. Be an active participant in the continuous improvement of the department’s  daily functions and procedures.
PRIMARY JOB RESPONSIBILITIES

 Execution of the day to day activities in order to facilitate the customers’ bookings.
 Understand and apply the agreed working procedures and standards.
 Timely identify and escalate gaps in SOP’s and off-shore performance.
 Actively monitor Customer / vessel allocation.
 Work on self-performance and identity improvements
 Actively keep abreast on sector and internal knowledge development.
 Ensure quality standards and KPI’s are met to maintain and enhance service to customers.
 Continuous review of best working practices to improve effectiveness and productivity.
 Ensure that all processes and transactions are fully compliant with Company rules and regulations.
 First point of entry for resolving customer queries and operational issues.
 Occasionally represent ONE organization in joint visits with Sales team.
 Ensure that all processes and transactions are fully compliant with company rules and regulations.
 Ensure good collaboration, communication of staff within departments and other functional areas.
 Communicate effectively with customers and advise customers with a pro-active approach.
 Arrange regular department meetings for team

REQUIRED SKILLS AND COMPETENCIES

3 – 5 years of relevant working experience in relevant position in shipping/logistics business
Good communication skills – fluent in English spoken and written
High attention to detail and accuracy
Good PC skills, such as MS office (outlook/word/excel)
Attention to detail
Diligent with high standards of accuracy and detail
Good organizational and presentation skills
Ability to work under pressure & excellent time management skills.
Ability to prioritize workload.
Teamwork, Communication, Problem Solving, Planning and Organization
Ability to work under minimal supervision.
Innovation and Improvement
Passion
Certified to process DG shipments (preferred).
Certification in Integrated Customs Management System (iCMS) for cargo clearance with KRA will  be an added advantage

Please send your CV and written application/motivation letter to: ONE HR RECRUITMENT ke, hr-recruitment@one-line.com by Close of Business Friday 31st May 2024. Applications can only be accepted from people with an existing right to live and work in Kenya. Before applying for a job at ONE, all applicants must read and consent to the conditions contained in our Job Applicant Privacy Notice which is available at https://eua.one line.com/standard-page/job-applicant-privacy-notic

Apply via :

hr-recruitment@one-line.com