Reference: CSC 2020
Recruiter: Stratostaff East Africa
Available: Immediately
Category: Experienced
Offer: Negotiable.
Profile Introduction: Our client, a manufacturer in commercial refrigeration and a leading glass producer is seeking to recruit a Customer Service Coordinator.
Role Summary: Reporting to the Customer Services Supervisor, the role will be the first link between the client’s customer who is providing field service to and managing daily calls logging in eService and Pocketbiz.
Qualifications / Requirements
National diploma
Minimum of 3-5 years’ experience in the Customer service role
Stock control essential good forecasting skills.
Good understanding of inventory management systems
Excellent PC skills with above average understanding of excel
Job Specification
General coordination between Client Internal>>MSP
Daily Pocketbiz- call creation Repairs
Pocketbiz- call creation PM
Pocketbiz -Record verification for MSP invoicing Repairs & PM
Pocketbiz- Matching spare in system with MSP invoices
Daily monitoring of MSP OTRR and PM KPI
Customer daily ground issue resolution
MSP daily ground issue resolution
Market visit with Customer
Market visit with MSP
Constant support to MSP for spares issuance
Competencies
Excellent communication skills.
Team and integrated working.
Result oriented.
Ability to look for continuous improvement.
Analytical and numerical skills.
Sound business and professional ethics.
