Job Requirements
Diploma in Communication, Public Relations, Marketing or any related course.
Customer Service experience: At least 1 Year would be an added advantage preferably in a busy environment.
Knowledge of customer service principles and practices.
Attained a C+ or higher in your KCSE
Proficient in Microsoft Office.
Competencies and Skills Required
Ability to observe confidentiality
Excellent communication and presentation skills.
Enthusiasm and Reliability
Ability to multi-task and work under pressure
Ability to work long hours
Be self-motivated
Be flexible and adaptable
Exceptional interpersonal skills
Can handle complaints in a cool manner and tactful
Courteous
Have an interest in helping people.
Observation Skills
Job Duties and Responsibilities.
Maintaining a positive, empathetic and professional attitude towards clients at all times
Primary point of contact within the hospital
Investigate and respond to all customer enquiries promptly directly to customer inquiries either fact to face, by telephone or electronically.
and Resolving customer complaints
Welcoming, receiving, guiding and directing the patients around the hospital
Filling and processing of application forms
Investigate and respond to all customer enquiries promptly.
Escalate complex queries to the appropriate functional area.
Carry out customer and product related document processing
Make customers’ experiences better by ensuring customer satisfaction
Communicating with customers through various channels.
Develops and maintains strong relationships with customers by providing support, information, and guidance
Provides excellent customer service by responding promptly to customer inquiries, questions, acknowledging concerns and resolving complaints.
Answer all incoming calls and redirect them or keep messages.
Handling patients, referral sources, and administrative department inquires
Assisting the doctors in booking appointments for the next visit of the patient.
Entering patient information into a customer information system
Serving as a backup when other employees are out due to absent staff members
Any other duties as assigned.
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Interested and qualified candidates should forward their CV to: careers@italgloballtd.com using the position as subject of email.
Apply via :
careers@italgloballtd.com
