Our client, a leading betting and gaming company is seeking to recruit a highly talented and customer oriented professional to fill in the following position based at their Nairobi Office:
Customer Service Associate
Reporting to the Customer Service Assistant Manager, the Customer Service Associate will play a key role in delivering the highest quality of service to our client’s High Value Customers
Principal Accountabilities:
Handle and resolve customers’ issues via phones (inbound, outbound), emails and online chatting tools (including social chat)
Provide commercial approach to the customer with outstanding capability to present promotions and brand information that aims at conversions and brand turnover
Provide feedback and suggestions to immediate superior on issues and procedures pertaining to Customer Service
Liaise closely with other CS, superiors and colleagues from other departments to meet departmental goals
Provide answers and solutions to customers in a professional manner
Acts as first line communication with customers
Provide commercial approach to customers and present promotion and brand information aimed at conversions and brand turnover
Qualifications, Experience and Knowledge:
Diploma/ Degree in Marketing or any other relevant field
At least 2 years’ experience in a similar role.
Fluency in English, Telugu, Kannada, Tamil, Punjabi, Hindi and Marathi is a MUST
Must be Sports-oriented, especially with Football, Cricket and online gaming
Must have good typing skills (at least 50 WPM).
Excellent problem solving and people skills.
Proficiency in MS Office applications
