Job description
Job purpose
Responsible in delivering an exceptional customer experience at the Britam branch level and putting the needs of every customer at the heart of every decision making process.
Implement the customer experience strategy in the respective branch
Investigate and respond to all customer enquiries promptly at the branch level
Escalate complex queries to the appropriate functional area
Maintain regular internal (to staff) and external (to customers) communication on Customer Service matters.
Investigate and respond to all customer enquiries promptly.
Carry out customer and product related document processing
Respond to customer queries in a professional manner
Make customers’ experiences better by ensuring customer satisfaction
Ensure high standards of Customer Service are maintained in all at the branch level
Requirement
Bachelor’s degree in a business related field
At least 2- 4 years’ experience in a similar position
Technical/ Functional competencies
Customer service skills
Decision making –ability to make strategic decisions in a timely and effective manner
High moral and ethical standing
Highly motivated
go to method of application »
Leave a Reply