The job holder is expected to offer complementary customer experience, ensure prompt and accurate patient registration and reception area management.
Qualifications
Diploma in Front Office Operations/Business Administration or a degree in a business related field.
Two years of experience in a customer service/reception environment, primarily focused on customer care.
Excellent organization and time management skill.
Ability to maintain productivity under pressure and to multitask effectively.
Tact, diplomacy and sensitivity.
Strong written and verbal communication skills
Knowledge/experience in management information systems.
Must be computer literate with excellent skills in computer packages
Job Description
Provides information to Clinic callers according to the Clinic’s Policies and Procedures; transfers calls as needed; works with central reception to ensure adequate phone coverage at all times.
Welcomes and greets patients/clients/visitors to the department in a manner that is helpful and friendly; determines purpose of visit and direct patients/clients/visitors to appropriate person or department(s).
Schedules patient flow to clinic based on predetermined appointment arrangements to allow the clinic to serve an adequate number of patients.
When scheduling appointment, carefully screens patients for new address, new patient visit or update registration and informs patient of adequate information that must be presented at time of visit.
Must exercise utmost diplomacy and tact to provide excellent customer service for patients; practices confidentiality and privacy protocols in accordance to Clinic policies and procedures.
Maintains patient waiting areas, office files, and front-desk areas in a manner that is organized and neat.
Performs other duties as may be required.
Interested and qualified candidates should forward their CV to: careers@nairobientclinic.com using the position as subject of email.
Apply via :
careers@nairobientclinic.com
