Job Responsibilities
Improving Customer service quality by evaluating and redesigning processes.
Operate on outbound call desk to prefix appointments with potential customers.
Maintain contacts with customers, customer surveys, benchmark best practices, analyze information & enquiries.
Ensure retention of the existing clients through constant rapport.
Generate incremental revenue from the existing clients through cross –selling and upselling.
Qualifications
Degree/Diploma in Customer Service, Business Administration or Business related field.
At least 1-2 years of experience in a similar role.
Excellent communications skills both verbal and written.
Energetic, enthusiastic, and a team player.
Professional attitude and persona.
