Job Responsibilities
Provide exceptional customer service through phone, email, and online channels.
Actively listen to customer inquiries and concerns, demonstrating empathy and understanding.
Resolve customer issues promptly and efficiently, exceeding expectations whenever possible.
Follow established protocols and procedures for handling customer interactions.
Accurately document customer interactions and maintain detailed records.
Identify and escalate complex issues or complaints to the appropriate team.
Upsell and cross-sell products and services to enhance customer satisfaction and revenue.
Contribute to positive customer reviews and brand reputation.
Proactively seek feedback from customers to identify areas for improvement.
Adapt to changing customer needs and situations with a positive and professional attitude
Job Requirements
Bachelors Degree Customer Service, Front office management, Public relation and communication, office management, Business Administration, or related field.
Diploma Customer Service, Front office management, Public relation and communication, office management, Business Administration, or related field.
Minimum of 1 year of experience in a customer service or related role
Proficiency in Microsoft Office and CRM software is an advantage
Mandatory Documents
Academic Certificates
COVER LETTER
Curriculum Vitae
IDENTIFICATION DOCUMENT
Personal Attributes
Adaptability and flexibility
Communication Skills
Customer Service Focus
Interpersonal Skills
Problem Solving Skills
Time Management
Apply via :
careers.kism.or.ke
