Role Objective
Our client is seeking to hire a competent customer service assistant who will be responsible for enquiries, product demonstrations, assist clients on behalf of the company.
Core Duties and Responsibilities
Welcome visitors and direct them appropriately to respective offices.
Conduct product demonstrations to potential clients.
Handle administrative tasks as required.
Processing orders and transactions.
Handle all calls and forwarding phone calls as appropriate.
In charge of email correspondence and other social media correspondences as required.
Maintain a clean, positive, and welcoming office environment.
Manage office inventory such as stationery, equipment, and furniture, including timely requisition.
Assist in managing daily transport bookings in consultation with office drivers.
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Any other duties assigned from time to time.
Job Specifications and Qualifications
Diploma in Business Administration, Communication, or elated field
At least 2 years’ relevant work experience.
Proficiency in MS Office Suite & CRM tools.
Key Competencies
Good communication skills (written and verbal).
High Phone skills
Ability to multitask and prioritize tasks in a fast paced environment
Strong organizational skills
Business Etiquette skills
If interested in the position and meet the above requirements, kindly send your CV on or before 13th August 2024 to the email careers@emergeegressconsulting.com and indicate the position applied for in the subject line.
Apply via :
careers@emergeegressconsulting.com
