Our client, a global Fintech start-up based in the United Kingdom(UK) with offices in several other countries is looking to recruit an experienced Somali Speaking Customer Service Agent to join the 24/7/365 customer service operation in Nairobi.
The ideal candidate should have a background in online financial services, confident and a capable team player with problem-solving ability in a highly regulated fast-paced business.
The successful candidate will report to the customer service team leader in the Nairobi office.
Key duties
Provide customers service support via online chat, email and calls
Assist in the customer onboarding and transaction monitoring processes
Working in shifts as part of a 24/7/365 rota
Prioritise tasks when necessary
Participation in continuous improvement process organised across global teams.
Required
2 years of experience as a customer service agent preferably in the fintech industry.
Fluency in Somali and English is a must
Bachelor’s degree/diploma in a business-related course
High level of interpersonal skills.
Fast thinking, proactive and confident working unsupervised using own initiative.
Ability to carry out responsibilities independently with minimal technical support
Proficiency in Microsoft office
Attention to detail
Confident, flexible with excellent communication skills.
If you believe you are the candidate we are looking for, submit your application with a detailed CV including three referees to recruitment@dpckenya.com to be received not later than close of day, 24th July 2020. The email title should be ‘Customer Service Agent – Somali Speaking’
Apply via :
recruitment@dpckenya.com
