Responsibilities:
Handle customer inquiries promptly and professionally through phone, email, and chat channels.
Provide accurate information about our services, pricing, shipping timelines, and order status.
Assist customers in tracking their shipments and address any delivery-related concerns.
Resolve customer complaints and issues efficiently, aiming for first-contact resolution whenever possible.
Collaborate with other departments to escalate and resolve complex customer queries.
Maintain a high level of product and industry knowledge to effectively address customer needs.
Identify opportunities for process improvement and contribute to enhancing the overall customer experience.
Requirements:
1-2 years of experience in customer service.
Bachelors Degree in a Business related course
Excellent communication skills, both verbal and written.
Strong problem-solving abilities and attention to detail.
Ability to work in a fast-paced environment and multitask effectively.
Proficiency in using customer service software and CRM systems.
Enjoy The Speed www.speedaf.com
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Qualified and motivated candidates are invited to submit their updated CVs to sheila.nanteza@speedaf.com by 13th September 2024. Kindly indicate the position applied for on the subject line of the email and quote your salary expectations. Only shortlisted candidates will be contacted.
Apply via :
sheila.nanteza@speedaf.com
