ABOUT YOU
You have strong leadership and people management capability. Adept analytical thinker with strong written and verbal communications and decision-making skills. With a track record of high integrity while working.
YOUR RESPONSIBILITIES
To ensure Health and safety regulations are applied on site and monitor noncompliance and report the same to management.
Manage the processing of dispatch documentation(order to cash) by ensuring that procedures are followed with regard to:
Receipt of customer purchase orders, confirmation & processing after account status checking as well as correctness of pricing conditions
Collaboration & coordination with logistics, Dispatch & finance
Ensuring delivery note is processed for any dispatch of cement or Otherwise
Ensure all counter sales order transactions are processed accurately and swiftly and in accordance with the laid down procedures.
Reduce wait time and serve time by efficient processing of all transactions.
Manage customer expectation for each interaction and ensure adherence to basic service standards set by the business.
Be vigilant and alert on any possible frauds and risks.
Reporting any exceptions in the process in (2) above to the service supervisor or manager as applicable
In liaison with the Customer service supervisor review the BG report on a daily basis and advice customers on account status
Managing customer queries and complaint processes which include proper recording, Resolution, follow up and feedback to ensure full customer satisfaction
Customer engagements & Other duties as assigned by management from time to time
YOUR QUALIFICATIONS, EXPERIENCE & SKILLS
A degree in Business Administration, Marketing or Communication from a recognized University with a minimum 2 years’ experience in a busy sales or customer service environment
Experience with ERPs (Enterprise Resource Applications e.g. JDE, SAP)
Excellent working knowledge of MS Excel and specifically spreadsheet design
Excellent communication and interpersonal skills
Highly motivated, dynamic, self-driven with ability to work with minimal supervision
Ability to work and communicate in a culturally diverse environment
Reporting to:
Customer Service Supervisor – Nairobi
Travel: 5%
Please send your Application Letter and detailed Curriculum Vitae containing names of three referees who can provide confidential assessment of your capabilities by 2nd August 2023 to career.applications.bamburi@lafargeholcim.com. Please remember to quote the position on the email subject line.
Apply via :
career.applications.bamburi@lafargeholcim.com
