Job Responsibilities
To formulate and advise the Company on proper strategies and programs of creating and maintain good customer relations
To ensure that all customer complaints are attended to satisfactorily and expeditiously
To enhance customer complaints and relations in the Company
To ensure that all activities are cost effective and contribute to the overall efficiency of the company
organize workflow to meet customer timeframes
direct requests and unresolved issues to the designated resource
maintain customer databases
provide feedback on the efficiency of the customer service process
Any other duties that may be assigned from time to time.
Qualifications
KSCE C+ and above. Minimum Degree in Public Relations/ Business management / or equivalent from a recognized University.
Professional Experience Minimum five (5)years’ experience with at least three (3) years in an administration role in a busy office preferably.
Strong management and negotiation skills
Excellent interpersonal and communication skills
Experience in the use of computers and office software packages (MS Word, Excel, etc.)
knowledge of customer service principles and practices
knowledge of administrative procedures
product knowledge
Highly organized, enthusiastic with a positive attitude.
interpersonal skills
Excellent oral and written communication skills
listening skills
Able to uphold high ethical and professional standards. upholds administration ethics.
problem analysis and problem solving
attention to detail and accuracy
data collection and ordering
customer service orientation
adaptability
initiative
stress tolerance
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