Customer Operations Manager

What you will do

Handle the delivery portfolio as well as communicate and follow up on dependencies between projects
Monitor, direct, and support the delivery portfolio as well as ensure that delays in projects that may impact others in the portfolio are communicated
Handle customer and Internal Engagement
Develop and maintain customer relations to improve customer confidence and further develop the business
Share knowledge and success factors with other areas and functions
Handle portfolio finances and initiate actions when not meeting financial performance expectations

You will bring!

Education: Minimum of bachelor’s degree in electrical or computer engineer
Min 8 years or more solid experience in Customer Project Management or relevant line management role.
Domain experience: Networks area of expertise – e.g.: Radio, OSS, IP, CORE, etc.
Background in delivery towards customers such as Project Management deliveries, Managed Services deliveries, or Customer Support activities.
The COM is also expected to have several years of experience in a leadership role, preferably in Service Delivery and/or Operations.
Financial acumen
Business understanding
Financial analysis skills
Customer and Market insight
Negotiation 
Project management 
Knowledge sharing & collaboration
Proficiency in the English Language

You should also have

Entrepreneurial & commercial thinking
Persuading & influencing
Analysing
Leading & supervising
Relating & Networking
Delivering results & meeting customer expectations

Apply via :

.com