About this job
As Customer Intelligence Senior Analyst, you are curious and energized by a deep understanding of what customers care about, what their motivations are, what drives their behaviour, and how these fundamental needs translate to compelling product experiences that customers love and advocate. You will be accountable for developing actionable customer insights, by identifying and quantifying the opportunities to improve value for our customers, business and partner digital ecosystems. You will report to the CI & Marketing Manager in the GNM Customer Success Team.
You will
Design and develop both qualitative and quantitative (mixed method) research studies to develop deep understanding of JUMO’s customers, market needs, business drivers, and emerging opportunities.
Synthesize primary research insights with secondary and behavioral data for richer customer intelligence, insights and recommendations for experience improvements and product refinement in line with market needs.
Identify appropriate tools and new methodologies to improve effectiveness and efficiency of customer insight development.
Work cross-functionally to optimise research design, as well as disseminating findings across business units, including Marketing, Data & Prediction, Strategic Partnerships, Product, Customer Experience and ESG.
Use your storytelling, data visualisation and communication skills to bring the voice of the customer to life across the organization and ensure that insights enable decision making for the design and delivery of compelling customer value propositions.
Structure and manage infrastructure for ongoing collection and management of qualitative customer data.
You will need
Graduate degree in commerce, economics, statistics, business science, development studies or similar, with a post-graduate degree advantageous
3+ years in relevant senior analyst roles which include significant mixed methods market research / consumer insights experience
Solid knowledge of both quantitative and qualitative research methodologies
Ability to travel
Experience working in technology or financial services businesses
Strong communication, influencing and presentation skills – this will include report-writing, and presentation both verbally and visually (including data visualization)
High level of emotional intelligence and social awareness
Able to design and conduct primary research (interviews, surveys, questionnaires, focus groups, field visits, etc.)
Advanced proficiency in MS Office tools, high SQL proficiency
Good commercial acumen with excellent project management and organisational skills
Strong independent, results-oriented focus in a fast-paced, changing environment
Critical thinking with excellent problem solving skills
Team player and collaborator
Passion for customer centricity
Bonus if you have
Prior experience in management consulting and conducting market research in African markets would be advantageous Experience in emerging markets
Applied behavioural economics or consumer psychology expertise would be an added advantage
Knowledge of visualization tools, e.g., Quicksite, Qlikview, Tableau is advantageous
Additional experience with statistical programming tools, e.g. R or Python, beneficial
We ask a lot of each other at JUMO, but we give a lot too.
You will love
Collaborating with smart, engaging people in an inspiring work environment
Working for impact
Growing and learning continuously, with loads of encouragement and support
Boldly taking risks as we navigate new challenges
Flexible work practices enabling your best delivery
Being autonomous and empowered to lead
Remote First
You will be based in Kenya. We operate a remote first working approach where working remotely is our default way of working. We have co-working spaces available in Nairobi for collaboration and connection and for the use of those who value and want to work out of an office. You have flexibility where to work from, as long as you have access to a reliable connection and are set up to work remotely.
Diversity and Inclusion
At JUMO, we believe that diversity strengthens our teams and we strive in our recruitment process to create an environment where people from every background can collaborate and prosper and be themselves.
Apply via :
boards.greenhouse.io
