About the Role:
As a Customer Experience Specialist, you will be at the heart of our new venture, shaping the way we engage with our customers and ensuring every touchpoint exceeds expectationsThis is a unique opportunity to bring your expertise to a groundbreaking project that will set new standards in the industry.
We’re seeking individuals with:
Exceptional service skills and a natural ability to connect with people.
Airline industry experience or 10+ years in the hospitality industry, where you’ve honed your craft in delivering world-class customer experiences
A passion for innovation, creativity, and thinking outside the box.
Strong problem-solving skills and the ability to thrive under pressure.
What You’ll Do:
Design and implement customer experience strategies that wow our guests and set us apart from the competition.
Act as a brand ambassador, ensuring every interaction reflects Artcaffe’s values and commitment to excellence.
Collaborate with cross-functional teams to create seamless, memorable experiences for our customers.
Anticipate customer needs and proactively address challenges to ensure satisfaction at every stage.
Train and inspire team members to deliver exceptional service consistently.
Submit your resume and a cover letter to hr@artcaffe.co.ke, with “Customer Experience Specialist” as the subject line. Application Deadline: 7th March 2025
Apply via :
hr@artcaffe.co.ke
