To provide efficient and effective customer service to all customers; -internal and external, with utmost level of consistency and quality
Duties
Observing turnaround times of key services – attending to clients & documentation (New business, renewals, Financial Statements, Claims reporting & processing)
Attend to general business enquiries by customers.
Liaising with all Departments to ensure that issues escalated arising from customer queries are resolved within 24 hrs to maintain customer satisfaction and loyalty.
Maintain Voice of Customer Report – Queries, Complaints and Compliments register on key areas i.e. responsiveness, assurance, empathy and tangibles.
Update and enrich data in the CRM within the agreed operational guidelines.
Educate customers on all our products and services and encourage them to participate and give feedback.
Solicit customer feedback and identify problem trends for improvement actions. Assisting in GA travel Sales & Marketing.
Job Qualifications
Diploma in Business or Customer care and service.
3 years’ experience
Competencies Level
Results driven
Customer service
Creativity/Innovation
Technical credibility
Continuous improvement
Teamwork
Communication
