Key responsibilities:
Identify and track customer experiences at all touchpoints of the business
Identify customer service gaps and take deliberate steps to create positive experiences
Utilize graphic design and photography skills to create compelling content that enhances the brand’s online presence
Manage the business’ digital presence, communicating with customers through social media and the website
Design material for print, electronic and digital e.g. website banners, e-newsletters, social media, infographics
Support PR efforts involving traditional media
Align customer experience strategies with business development initiatives
Collect, analyze and report on customer feedback following interactions
Document customer interactions in the CRM and follow up on pending tasks
Staying informed on industry trends to ensure the relevance of the business
Support business development initiatives concerning customers
And any other duties as assigned by the immediate supervisor
Required qualifications and experience:
Diploma in Digital Marketing, Graphic Design, Visual Communication, or a related field
Exceptional interpersonal skills
A minimum of 3 year’s experience in graphic design or digital marketing
Proficiency in Adobe Illustrator, Adobe Premiere Pro, Dreamweaver etc
Strong photography and editing skills
Creative copywriting and editing skills
Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of Customers, Investors, Partners, Senior Managers, and Subject Matter Experts
Highly motivated with the ability to work independently
Apply via :
www.linkedin.com
