Job Summary
NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail, hospitality, telecom and technology industries. NCR is headquartered in Atlanta, Ga., with 34,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.
Responsibilities
Build working relationships with customers and develop informal communication channels with customer account at the local level (ie Branch, Store or office).
Responsible for ownership of all customer issues/needs that are voiced or observed and acts appropriately.
Understands and performs the various customer Service Level Agreement (SLA) requirements and elevates or escalates issues when appropriate, and/or according to established procedures.
Communicates to all levels – Service/Installation Coordinator/Customer/Control Tower, throughout the entire service activity.
Represents NCR in a manner that reflects positively on the image and reputation of the company Customer Services Assists or delivers the following customer services:
Installation and set-up of hardware, hardware modifications, first line maintenance, multi-vendor maintenance
Performs periodic preventative maintenance on assigned products
Diagnoses problems, makes minor repairs, and replaces components (at the module level). Follows appropriate security procedures when working with ATM’s and or within financial institutions.
Equipment Staging and Installation
Performs shop or site staging of equipment as assigned
Assists, as part of a team, in site preparation and equipment installation. May install limited modifications or Field Retrofit Orders (FROs)
Performs any needed modular swaps and unit replacements Asset Management
Responsible for all NCR assets that will be used in the delivery of customer services (i.e. tools, software, vehicles, documentation, and intellectual property), or as assigned by management
Maintain an appropriate parts inventory as well as parts record keeping Reporting
Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required
Responsible for tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation
Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities Requirements/ Environment Job Requirements
Valid Drivers’ License and cleared background check and drug screen
Ability to work nights, weekends, overtime, flex shifts and on-call shifts are required Work Environment
To service accounts within a given area and may be dispatched daily on a call-by-call basis or may establish his/her own daily schedule on the basis of automated reports Conducts work at customer site(s), local NCR offices, or in a virtual environment . Physical Environment
May require prolonged travel, carrying and lifting a tool kit/parts of varying weights (1- 50 lbs.)
May require bending/squatting, walking/standing /sitting for prolonged periods
Exposure to enclosed spaces, dust, drafts, and damp areas
Assuming cramped/unusual positions, reaching, pushing, pulling, twisting, climbing, bending, stooping, and squatting
Function under stress and engage in interpersonal relations (heavy work load, potentially dissatisfied customers) Competencies Attributes
Attribute: Inherent traits and/or developed characteristics that represent attitudes, beliefs, values, assumptions, mental models, perceptual styles/preferences, motives, self concepts.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
Education and Experience Education
An ordinary level diploma or equivalent from a recognized institution in electrical, electronics or computer technology is preferred.
A strong grade at O level will be significant in the final selection. Training Acceptable advanced training may consist of:
One year of College level courses, equivalent military training, or training in electronics or computer technology.
One year of electronics or computer training at a recognized trade school to include both theory and in-class hands on time
A+ Certification Experience
Preferred Age: less than 30 years
Job-related experience in electronic or electromechanical devices preferred, but not required
Previous experience as an electronics bench or rework technician
