Probation Period: 6 months
Salary: Competitive
This position is responsible for supervising the call center, to deliver high performance results and installs practices to increase the current performance of the team.
Ability to work in a highly competitive environment with up to 40 customer care agents per shift. Supervisor reports to the Customer Service Manager. This position requires working in shifts. You must successfully pass a criminal history check.
Responsibilities:
SELL, SELL, SELL! Ability to cross sell the products to know how to motivate the team, to increase sales, to up sale the clients and resolve disputes in a professional manner
To lead and train the sales team, to install procedures and practices to increase the sales and quality of service
Determines telemarketing quality standards by studying inbound and outbound calls and customer service presentations
Provides feedback, timely KPI reports and analysis to Customer Care Manager
Develops new models; implementing changes and gives suggestions on new procedures and policies in order to increase performance of the team
Organizes frequent trainings and motivates the team in order to increase the performance
Supervising the shift and to ensure all clients are served accordingly and efficiently
Handling complaints and other issues team comes across with during the shift
Communicates with other internal department in case of issues and follows up on receiving fast resolution of the same
Maintains files, emails and other relevant information in organized manner
Any other duty that may arise
Knowledge, Skill Set & Qualifications Required
At least 2 years’ experience similar position in sales
Excellent sales skills, experience in this field is necessary
Excellent work ethics and ability to work independently, under pressure and meet tight deadlines
Excellent verbal communication skills
Ability to deliver high performance results and meet monthly targets
Must be highly motivated self-starter and willing to deliver maximum
Communications proficiency, both written and verbal form
A responsible attitude and able to multitask between internal departments and large group of team members across different platforms
Highly organized, ability to make decisions under pressure
Ability to lead and motivate others
Good Time management and accuracy at record keeping
Ability to priorities own work and work of other team members
Excellent work ethics and ability to work independently, under pressure and meet tight deadlines.
Ability to make the right decisions for the business
