Job Responsibilities
Manage large amounts of incoming calls in a timely manner
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution,
Identify and assess customers’ needs to achieve satisfaction.
Meet personal/team qualitative and quantitative targets
Take the extra mile to engage customers.
Job Requirements
1 – 2 years as a customer care Officer in an ISP/Telecom
B.Sc or Diploma in any relevant field. A Diploma or B.Sc in Customer care/ marketing/administration/ Public Relations /Communication is an added advantage.
Must possess good communication skills
Must have good interpersonal skills to always enable an easy flow with customers.
Should have Planning and organising skills.
Customer Focused, result-oriented, Zeal for Initiative with Speed, Leadership quality and team Handling capacity, Energetic and Assertive, Customer query resolving skills, Excel Knowledge is a MUST.
Should be based in Mombasa.
Interested and qualified candidates should forward their CV to: jobs@fitinternet.co.ke using the position as subject of email.
Apply via :
jobs@fitinternet.co.ke
