Summary
We are looking for an enthusiastic and motivated individual to join our team as an intern in Customer Care department. This internship offers a unique opportunity to gain hands-on experience in a fast-paced and customer-focused environment. As a Customer Care Intern, you will be an integral part of our team, assisting with various tasks and projects that contribute to the overall customer experience.
Roles & Responsibilities:
Ensure all approved new clients receive contents of the welcome pack and send welcome emails within 48 hours.
Post new and sensitive clients daily in the respective group and liaise with logistics team to ensure collection has been done.
Call new clients after first collection to ensure it was done to their satisfaction.
Conduct first collection surveys and share feedback to improve the onboarding experience.
Assist to coordinate and conduct physical induction trainings for new clients.
Countercheck that all complaints received through various channels have been logged in the tracker daily and clients contacted.
Post daily all open incidents that have not been resolved within prescribed timelines.
Conduct daily audits on customer care channels and escalate any unresponded messages to inbound representative for action
Coordinate daily departmental deliveries with rider and keep accurate data on the same and ensure proper stock management of compost, gate signs and recycling certificates.
Ensure posted incoming leads are allocated within 3 hours and then send a subscription email to clients to manage a positive transition for the customer to the sales team.
Assist with handling customer inquiries via phone, email, and WhatsApp.
Resolve customer issues and complaints in a timely and professional manner.
Escalate complex queries to the supervisor or appropriate department.
Maintain departmental records, assist with data entry and update information as needed.
Support the customer care team with various projects and initiatives.
Requirements
Bachelor’s degree in Public Relations, Sales, Business Administration, or relevant fields.
Our ideal candidate is someone who is eager to learn, has a positive attitude, and is passionate about providing excellent customer service.
Excellent communication (verbal and written) and interpersonal skills
Proven ability to manage multiple tasks simultaneously and work under pressure in a fast-paced environment with minimal supervision.
Ability to work collaboratively and build relationships across different departments and external stakeholders.
Willingness to take initiative and be proactive.
Strong attention to detail, accuracy and quality in work output.
Basic computer skills with proficiency in Microsoft Office
At least one year experience in a corporate setting. Previous customer care experience is a plus
Interested and qualified candidates should forward their CV to: jobs@takatakasolutions.com using the position as subject of email.
Apply via :
jobs@takatakasolutions.com
