Key Responsibilities
Receive all inbound calls and offer support to customers questions and queries
Assist customers in case of queries
Maintain a positive, empathetic and professional attitude toward customers at all times
Maintain communication with customers through various channels i.e. WhatsApp, Phone calls, Messages
Communicating and coordinating with colleagues as necessary
Give customers a remarkable experience worth talking about
Reach out to customers and leads to create deep and lasting relationship
Meet the monthly customer reach target
Acknowledging and resolving customer complaints
Ensure customer satisfaction
Keep an up to date record of leads and customers generated from online conversations and manage the inbound customer system by keeping a record of customer transactions, interactions, comments and complaints.
Propose new ideas about ways to engage our customers online and offline with our brand and suggest improvements about customer engagement system.
Meet sales targets and call handling quotas
Collect testimonials from customers and provide any insightful feedback to management to develop our brand
Qualifications and Requirements
Diploma in a Business related course with bias customer care
Must have at least 3 years’ experience in a role with customer relations
Extremely strong interpersonal skills and outgoing personality
Detail oriented person with the ability to seamlessly plan, coordinate and execute projects
Ability to analyze data and proactively identify and address issues with customer accounts
One must be 25 years and above
Good oral and written communication skills
Team player
Computer proficiency
Customer service orientation and commercial awareness
go to method of application »
If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Cusomer Care Executive) to hrsupport@mibafrica.com before April 24, 2023
Apply via :
hrsupport@mibafrica.com
