Duties & Responsibilities
Preferred & backup agents for Top Customers in East Africa.
Be the single point of contact for all customers
Monitoring of backorder reports, and working with Supply Chain to ensure customer CLO is achieved
Drive uptake and adoption of digitization objectives with Internal & External customers.
Support the sales manager, channel manager and sales team and customers on the online self-service tools, to improve our digital adoption and reduce our self-service cases.
Make sure that service levels are achieved on cases and calls per day.
Provide customers with accurate information with regards to orders and information on the system.
To make recommendations on available alternative products
Record and analyze customer queries and requirements.
Receive Inbound telephonic customer calls
Ensure customer orders and return material authorizations are processed on time, accurately and within set parameters
Provide quotations on Schneider Electric products
Provide generalist and technical support both internally and externally
Establish and maintain contacts within the Distribution center to ensure service requirements are met
Be the interface between front office and Channel Sales Team
Responsible for creating and sending out accurate invoices
Order Management
Check all order details to ensure 100% correctness of order capturing as per the order verification process.
Ensure any discrepancies are followed up with sales or customer.
Ensure all orders are correctly routed and the specials requests for delivery or collection are actioned as per the distribution center procedures
Forward credit held orders to finance department and sales account managers, ensuring where possible orders are released before the delivery run
Qualifications
Minimum Qualification & Requirements
Ability to read, write and speak fluently in English
MS Office
SAP working experience is mandatory
BFO knowledge
Bachelor’s Degree or Post-Secondary Certificate in Business Administration or Customer Services or finance or Accounting with 1-2 years of work experience
Key Competencies
Communication
Customer Satisfaction
Team Player
Ability to work in pressurized environment
Good communication skills
Goal Orientated
Excellent problem-solving abilities
Time management skills
Apply via :
www.se.com
