Responsibilities & Objectives.
Handle a large volume of inbound and outbound calls in a timely manner
Take customer calls and provide accurate, satisfactory answers to their queries and concern.
De-escalate situations involving dissatisfied customers, offering patient assistance and support.
Identify customer needs, research issues, resolve complaints, and provide solutions
Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team
Recommend improvements for systems and processes to boost organizational efficiency.
Create and maintain record of daily problems and remedial actions taken using call centre data base.
Required Skills & Qualifications.
Diploma in communication or equivalent.
Experience working in a call center or customer-support role
Strong active-listening and verbal-communication skills
Proficiency in problem-solving
Ability to multitask and manage time effectively
Ability to speak multiple languages especially those common along callers. Fluent English and Swahili(Nairobi), fluent English and Luganda (Kampala), fluent English, French and Kinyarwanda (Kigali) Fluent Swahili and Kirundi (Bujumbura).
Send your application to jobs@modern.co.ke by 29th March 2024 at 5:30pm.
Apply via :
jobs@modern.co.ke
