Job Summary
Are you a natural problem-solver with exceptional communication skills? Do you thrive in a fast-paced and customer-obsessed environment? We are seeking to recruit a Contact Centre Agent who will be responsible for offering topnotch support to our valued Customers with empathy and efficiency. The candidate should be customer-obsessed, proactive and solution-oriented.
Duties and Responsibilities
Handle Customer engagements via various platforms
Provide accurate and timely information while ensuring exceptional customer service.
Troubleshoot and resolve Customer issues, aiming for first-time resolution.
Collaborate with other internal departments to ensure Customer satisfaction.
Minimum Requirements and Competencies
At least 2 years’ experience working in a busy Customer-centric position.
Degree in business administration or related field.
Tech-Savvy, well conversant with Microsoft Office, excel and Power Point and capable of quickly learning new software applications.
Customer-obsession in terms of being empathetic, proactive, problem-solving.
Excellent written and verbal communication skills.
Apply via :
airtable.com
