We are looking for a high-performing Customer Care to help us meet our customer needs
Responsibilities
Serve visitors by greeting, welcoming, directing and announcing them appropriately
Answer, screen and forward any incoming phone calls while providing basic information when needed
Receive and sort daily mail/deliveries/couriers
Assist on placement of orders and sourcing of quotations
Maintain security by following procedures and controlling access (monitor Access)
Maintains customer records by updating client information
Update appointment calendars and schedule meetings/appointments
Handle and record customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Take the extra mile to engage customers in all their needs
Compile and maintain updated fixed asset register
Generate and analyze monthly reports e.g. Printing, Courier, Meeting room and boardroom etc.
Perform other clerical duties such as filing, photocopying, scanning etc.
Register and sign in all customers (Entry and Exit forms)
Follow up sales leads assigned to.
Requirements;
Age preference-26 to 32yrs
Gender preference – Female
Degree holder – Added advantage
Work experience – 4 years and above
Expected interview date – ASAP
Expected start – Soonest possible
