About this opportunity
We are now looking for a Support Engineer that will provide technical service and support to our customers. In this role, you will fix and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks.
The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.
Working as a support engineer will require a broad knowledge within telecom and Datacom, covering both hardware, software and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson. The role more than often requires you to take on big responsibility and it is important that you can work independently.
What you will do
Handle customer issues as dedicated support, 24×7
Handle Software Update Management (SUM), Load IPA/EPA/EP packages on Ericsson Core nodes
Mentor Remote Service Gateway (RSG)
Drive CSR review meetings with SDM
Perform preventive maintenance
Lead technical issues and conduct Root Cause Analysis for emergency avoidance and network stability
You will bring
Education: Bachelor’s degree in Engineering
Minimum 5-8 years of experience
Domain experience:
CS Core domain resource with hands on experience of following Ericsson products:
MSS domain MSC-S, M-MGW, STP/IP-STP, APG43 Linux and BSP Platform
UDM Domain nodes covering CUDB, HSS-FE, HLR-FE, EIR-FE, UPG
Able to manage the parameter and configuration changes with impact analysis on IMS and MSS Nodes. Subscriber data management in UDC architecture
Mobile Call flows and Protocols understanding, VoLTE call flows, CS Fallback procedure
Troubleshooting SIP and Diameter protocols handling
Understanding of Cloud/Virtualization concepts and handling VNF
Negotiation & argumentation skills
Planning & organizing skills
Delivering results & meeting customer expectations
Presentation & communication skill
Working with people
Applying expertise & technology
Apply via :
.com
