The ERP Adoption Lead will be responsible to lead this effort for the specified regions and offices, playing a significant role to coordinate and drive cross functional support. As part of the Integra team they will work closely with HQ and regional Functional Leads and with Country Program Senior Management Teams (SMTs) and Subject Matter Experts (SMEs) to drive improved adoption of Integra, alignment of processes towards best practice, and continuous improvement of Integra and operational processes. The ERP Adoption Lead will lead a team to focus on adoption through direct support to offices, proactive support measures, review and analysis of trends and metrics and implementation of projects relevant to the network they are overseeing. The role is critical in furthering IRC’s efforts to go beyond deployment of our ERP system and drive towards optimized system use to support program delivery.
The successful candidate will be a quick learner and a strong leader. They should have superb communication skills and be comfortable speaking in front of large groups, both in person and in a virtual context. They should have a customer service approach and be ready to support teams that are working through challenges. They should be comfortable with the functional and system processes that are managed through an ERP. The ERP Adoption Lead should be capable of identifying and escalating potential risks, comfortable with travel, and invested in the mission of the IRC.
Major Responsibilities
Management of adoption team:
Manage adoption coordinators and transition to manage members of the Integra application support team.
Ensure the consistent implementation of support/adoption processes.
Lead weekly cross functional delivery team meetings with direct reports and peers from functional and technical teams. Manage agendas, action items and follow-ups out of that meeting.
Coordinate actions of all resources assigned to support the specified region(s) and interface with relevant stakeholders from around the organization.
Responsible for adoption of ERP system for their support network:
Responsible for overall adoption of the ERP tool by the specified region(s) and documentation of status and issues. This includes all facets of adoption within the offices and the work to further it (e.g. issue resolution, training, process review, new business needs).
Accountable for supporting solution design and implementation for releases.
Establish strong working relationships with leadership in office and regions.
Escalation point for adoption team and offices in the network of support.
Oversee reoccurring calls with offices and monthly calls with subject matter experts.
Present to senior leaders on overall adoption of network.
Lead or support trainings on key business and system processes.
Understanding of system and business processes being supported.
Become proficient in the key business processes that are utilized by this network.
Review support metrics to complete trend analysis to understand areas of adoption that need to be approved and what support or enhancements.
Evaluate adoption metrics to identify office trends and across region trends; develop approaches for improvements both at the office and region level.
Escalate and recommend to leadership priorities for your network. Develop proposal and write business requirements documents to support those priorities.
Lead special projects that are being deployed to your network.
Key Working Relationships
Position Reports to: CRRD Integra Director
Management in Partnership to: Director of Integra Support
Job Requirements
Significant progressive experience within NGO finance and/or operations in the field.
Extensive experience of ERP implementation preferable MicrosoftDyamaics365.
Extensive experience providing technical systems support with the ability to understand business needs/requirements.
Strong leadership skills.
Willingness to take a customer service approach to offices and users.
Skilled at facilitating cross-functional projects in an efficient yet collaborative manner.
Excellent written / verbal communication skills, and follow-up skills.
Written and spoken proficiency in English and French.
Strong analytical skills and creative problem-solving skills.
Advanced MS Excel skills.
Ability to multi-task across multiple project timelines.
Willingness to travel to IRC offices within the region.
Able to work with diverse teams in diverse locations, engaging their input and dedication to success.
Working Environment
Standard office environment(s) or remote
Some travel may be needed
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